Services
Technology Plans: a strategic outlook
One of the primary ways that SCA follows the Shared Success philosophy is providing a Technology Plan for your business. SCA’s clients enjoy a refreshing measure of predictability in what has become an unpredictable service arena. A technology plan gives you control and foresight by outlining a course of action to leverage technology without getting caught in the break-fix cycle. Technology plans help you anticipate expenses, grow your technology investment strategically, and sidestep potential technology nightmares. SCA’s Technology Plan results from the powerful combination of a Technology Audit and a Technology Assessment.
Technology Audit: making a map
During a Technology Audit, SCA engineers thoroughly inspect and document your central and peripheral networks and security systems. Central networks are the familiar combination of a server and workstations. Peripheral network refers to any other point at which your information is accessed, sent, or received. This includes printers, phone systems, and mobile devices. Any hidden vulnerabilities in your firewall and security software are exposed in the security audit. Finally, SCA compiles a list of key personnel on your end and theirs. Now SCA has a detailed map of your current technology.
Technology Assessment: choosing a path
This is the strategic step in which SCA uses all the data gathered from the Technology Audit, analyzes it, and exposes any immediate and long-term needs. This is a consulting-level service that draws on SCA’s expertise and unique approach to technology. When SCA engineers are finished with your Technology Assessment, their analysis joins the Technology Audit. The resulting document is a Technology Plan.
click here to see a an example of a technology plan
Installation and Support: deploying a plan
SCA’s engineers perform installation and support at intervals outlined by your technology plan, and also in response to any newly arising needs or opportunities. Responsiveness and availability that rival in-house support are qualities that keep clients at ease. Some of our capabilities are:
- Hardware and Software
- technical specification: buy the right stuff the first time
- purchasing assistance: SCA’s buying power can result in lower costs
- setup: installation, configuration and ongoing support
- Remote services
- support: SCA’s engineers can, with your permission, control your computer or server remotely and solve many issues very quickly
- network monitoring: proactive, 24×7 monitoring of your network increases uptime, efficiency, and profits.
- Security services
- Network-based anti-virus and anti-spyware: affordable, Fortune-500 level tools, plus the ability to check the status of all your PCs from one location.
- Network-based anti-spam: less spam, more productivity