Property Management Company
One client, a property management company, owns and manages approximately 30 multi-family communities across the U.S. Prior to April 2006, they employed a full-time IT manager, along with an outside IT consultant that was providing on-call support. The client was experiencing problems with server reliability and slow response times from their existing IT consultant. Southeastern Computer Associates (SCA) was brought in to replace the existing IT consultant, resolve server reliability problems, consolidate the network infrastructure, and provide a disaster recovery solution.
SCA provided a team of experienced engineers, consolidated the server infrastructure from 7 servers down to 4 servers, set up a server and workstation maintenance schedule, provided timely support for both the local corporate office and all remote properties and implemented a disaster recovery plan. The client has since experienced zero server downtime. The changes that SCA implemented allowed the client to completely outsource all of their IT support needs and reduce their annual IT support costs from $85,000 to $30,000.